Local News
Eyewitness Sports
Medical Coverage
Call For Action
More Details
What's On WPRI
What's On Fox
2 Minute Test Drive
Experts Online
Online Store
Chopper 12
Station Info

MARKETPLACE:  Auto | Jobs | People Search | Personals | Travel | Yellow Pages  January 6, 2005
Education | House & Home | Money | Pets | Recipes | Relationships | What's Next | More Topics...
Overcharged Car Repairs!
Email to a Friend Printer Friendly Version  


 You pay to have your car repaired, but what happens when it breaks down less than 24 hours after you paid the bill? You Call for Action.

Doris Breton was on I-95, alone, in the middle of morning rush hour traffic when her car suddenly stops dead. 

Doris Breton

 I was all by myself in the middle of 95, it was very scarey.

 Doris eventually has her car towed to a local auto shop. Hours later she gets a call that they have diagnosed the problem, the ignition cap and wires needed to be changed.


They fixed my car and charged me $279 and some change.

Off she goes, relieved her car is fixed. Unfortunately, the temporary joy is just that...temporary.


The next day, Tuesday morning I was driving to work and my car just stopped in the middle of the road.

Once again, Doris has the car towed back to the same auto shop..and this time they find a different problem.


 When I got there they said it wasn't the diagnosis they told me the first time, it was something else! I said, ok, go ahead and fix it!

Apparently, Doris's car didn't need the ignition cap and wires changed after all, apparently it was the distributor cap that needed to be replaced.


 When I went to pick up my car, they charged me $260.

 Doris assumed the auto shop would credit her for the first bill, since they admitted they misdiagnosed the problem...but they said since they did the work anyway, they had to charge her.


So you actually gave them almost $500!


Almost $600 altogether.

That's when Doris Called for Action. And we called the auto shop and reminded them that they had a responsibility to fix her car right the first time.


They apologized and said 'you don't have to call Channel 12! Just come to me, the manager and I would have helped you!' (laugh) I really appreciate it.

Not only did the auto repair shop agree to credit Doris for the first bill of $270, they even paid her towing charges. Our problem solvers are waiting to hear from you, they are here Monday thru Thursday from 11 until 1. Our hotline number is 228-1850. I'm problem solver Susan Hogan eyewitness news.

Call For Action  more» 
Airline Complaints
Crash Test Results
How safe is your mattress?
A Bill Or Not A Bill?
Are Your Checks in the Mail?
Cell Phone Battery Boosters
Spider-man Toy
Cambridge Eye Doctors and Vision World
The Case of the Bad Contractor
Predatory Lending Scams
Does It Work  more» 
The Tide Buzz
Derek Jeter's Batting Machine
Pour n Restore
Vitamins for Wrinkles
All American Funnel Cake
The Ove Glove
Jelly Rollers
"Dry Cleaning Pad" & "Quick 10"
"Simoniz" Professional Wash and Wax System
Do something for YOU in 2005
Want to quit smoking, lose weight or start a new business?  Check out some tips for how to keep those New Year's Resolutions.
Overwhelmed by Debt?
Take 7 steps towards financial freedom this year.
Are You Suffering from Chronic Pain?
Learn more about treatment options and a free information kit.
Send questions and comments about this website to the .
All content © Copyright 2004 WorldNow, WPRI, WNAC and Associated Press. All Rights Reserved.
For more information on this site, please read our Privacy Policy and Terms of Service.