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 May 14, 2005
Complaints of Cottman Transmission
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It's an exclusive investigation that uncovered a business in receivership, employees quitting, leaving customers in the middle of a mess and wondering whether their cars will ever be fixed.  For Lou McSweeney his van is his pride and joy.


A couple of months ago, he took it here to Cottman Transmission in Warwick-  then Lou watched in disbelief as his conversion van began to crack right before his eyes. Lou felt helpless. But Lou says the manager at Cottman told him, not to worry, they'd take care of his busted roof.

That's when Lou told his wife to take over...he had had it!  So Deborah did the next best thing.


Call 12 For Action has learned that the McSweeneys aren't the only ones with a claim against the company; in fact there have been 42 complaints from customers all looking for recourse. During our investigation, we've also learned that the company has gone into receivership...Ted Orson is the lawyer hired to keep the business running and keep customers happy.


This shop in Warwick and one in North Providence are the only two franchises under the Cottman name that are in receivership they are hoping a new buyer will take over the business and take over all the unpaid debts.


In the meantime, for customers like the McSweeneys, the confidence in getting their money back is all but lost. If you are a customer with a complaint against Cottman Transmission, also known as Ocean State Transmission, you are being asked to file a claim with the receiver. The number to call is 223-2100. You have to be patient; it could take up to four months to find out whether you'll get your money back.


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