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State official thinks Capital City could become hub for call centers
PROVIDENCE, R.I. (AP) -- A state economic development official thinks the city could be a hub for call centers catering to corporate clients.
A planned call center for lottery giant GTECH Holdings Corp. could be a model, said Michael McMahon, executive director of the Rhode Island Economic Development Corp.
The GTECH call center in the city will employ 65 people. Local residents will have preference in landing the jobs.
The call center would handle calls for maintenance and repairs from companies doing business with GTECH.
Besides trouble shooting, call centers can handle travel reservations, handle financial investments and other issues.
McMahon discussed the idea last week with city councilors. He also suggested other ideas to grow jobs and spur development, including more farmers' markets, specializing in ethnic foods.
He said economic development in the city is good for the entire state.
"If we can get Providence going to where it should be (economically), then everything else will move along" in Rhode Island, McMahon said.
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