The Eyewitness News Investigators
Why the long wait at the registry? It could be the equipment
Look at this familiar scene! long lines and confusion at the d-m-v. It's been going on for years... And what's worse- your tax dollars don't seem to be helping to improve it. Eyewitness News Investigator Sean Daly went deep inside bowels of the DMV to take a closer look at the problem... What he found may leave you both shocked and outraged.
Rhode island's registry of motor vehicles is famously frustrating. Where people with short tempers wait in long lines. Even after all these years, the question still lingers. Why?
"It's a nearly universal feeling throughout Rhode Island. But even people who work at the Rhode Island registry don't dispute that the place is hardly a model of efficiency.
The Eyewitness News Investigators recently went inside the belly of the beast to find out what's wrong. What we saw for ourselves explains the terminally long lines and slow procedures. The equipment here is beyond old. Take a look.
Even an idea meant to speed up the process here, is not a big hit. This is line number one, where a "greeter" checks your documents for possible, even probable, missing elements. In, , sometimes we run into people out, to wait for hours. Despite the ongoing trouble at the registry, there are signs of progress here/ evening hours, some procedures on line now, electronic road and license tests soon, additional counter clerks, and a sophisticated, digital driver's license that easily can't be counterfeited or duplicated.
Still, even the man in charge of Rhode Island's registry, knows that truly joining the modern world, will require much more money. Gov. Don Carcieri knows that, too, so he's committed to spending more money on the registry, which for years has been the poster child for broken government in Rhode Island. In the end, it all comes down to the dough.
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